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At Haus of Harleen, we take pride in crafting custom-made garments with precision and care to meet your unique preferences and specifications. We are committed to ensuring your satisfaction with our products. However, due to the specialized nature of our custom-made garments, we have established the following return policy:

1. Eligibility for Returns:

  • Due to the highly personalized and unique nature of custom-made garments, they are not eligible for returns or exchanges. We create each item specifically according to your individual preferences, measurements, and design choices.

2. Quality Assurance:

  • We maintain strict quality control standards to ensure that your custom-made garment meets our high-quality benchmarks. Our team of skilled artisans and designers works diligently to craft each piece to your satisfaction.

3. Modifications and Alterations:

  • If there are any issues with the fit or construction of your custom-made garment, please contact our customer service team within 3 of receiving your order. We will work with you to resolve any concerns and, if necessary, discuss potential modifications or alterations to achieve the desired fit and style.

4. Incorrect or Defective Items:

  • In the rare event that you receive an item that is incorrect or defective due to an error on our part, please contact us within 3 days of receiving your order. We will arrange for a product replacement (same style), as appropriate, at no additional cost to you.

5. Care Instructions:

  • To ensure the longevity of your custom-made garment, please follow the care instructions provided with your order. Failure to do so may void any potential resolution for concerns related to wear and tear.

6. Contact Us:

If you have any questions or concerns regarding your custom-made garment, please don't hesitate to contact our customer service team at contact@hausofharleen.com. Our dedicated team is here to assist you and address any inquiries you may have.

At the Haus of Harleen, we are dedicated to creating exceptional custom-made garments that reflect your unique style and preferences. We appreciate your understanding of our return policy, which is designed to maintain the highest standards of quality and craftsmanship. Thank you for choosing us for your custom clothing needs.

7. There is a strict no refund policy on the designer fee paid for commission requests.

Terms of Service

  • Terms and Conditions for Haus of Harleen

  • Effective Date: 10-15-2023

  • Please read these Terms and Conditions carefully before using HausofHarleen.com (the "Website" or "Service") provided by Haus of Harleen ("We," "Us," or "Our"). By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use the Website.

    • 1. Acceptance of Terms: By accessing and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We reserve the right to modify, update, or change these terms at any time without prior notice. It is your responsibility to review these Terms and Conditions periodically for any changes.

    • 2. Use of the Website: 2.1. You may use our Website for personal and non-commercial purposes. 2.2. You must be at least 18 years old to make a purchase on our Website. 2.3. You agree not to use the Website for any unlawful, fraudulent, or prohibited purposes.

    • 3. Products and Orders: 3.1. Product Descriptions: We make every effort to provide accurate descriptions of our products. However, we do not guarantee that product descriptions, colors, or images are entirely accurate. 3.2. Orders: When you place an order, you agree that all information provided is accurate and complete. 3.3. Pricing: Prices are subject to change without notice. Your order's total price will include the product price, applicable taxes, and shipping costs. 3.4. Cancellation: We reserve the right to cancel any order at our discretion, and we will notify you of any such cancellation.

    • 4. Payment: 4.1. We accept various payment methods. Payment information is processed securely. You agree that you are authorized to use the payment method you provide. 4.2. All payments are subject to verification, and we may refuse your payment if we suspect fraud or unauthorized use.

    • 5. Shipping and Returns: Please refer to our Shipping and Returns policies for detailed information on shipping and return processes, including eligibility, timelines, and fees.

    • 6. Privacy and Data Collection: Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Website, you agree to the terms of our Privacy Policy.

    • 7. Intellectual Property: All content on the Website, including but not limited to text, images, logos, and trademarks, is the intellectual property of Harleen Middleton, Sweetheart Haley Inc., and Haus of Harleen. You may not use, reproduce, or distribute our content without written permission.

    • 8. Termination: We may terminate or suspend your access to our Website without notice for any reason, including violation of these Terms and Conditions.

    • 9. Limitation of Liability: We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our Website or products.

    • 10. Governing Law: These Terms and Conditions are governed by and interpreted in accordance with the laws of New York. Any disputes will be subject to the exclusive jurisdiction of the courts in New York.

    • 11. Contact Information: If you have any questions or concerns regarding these Terms and Conditions, please contact us at contact@hausofharleen.com.

  • By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Haus of Harleen and we look forward to providing you with exceptional couture and service.

Privacy Policy for Haus of Harleen

Effective Date: 10-15-2023

At Haus of Harleen, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our couture shop.

  1. Information We Collect: We may collect various types of personal information, including but not limited to:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Information: Credit card numbers, billing address, and payment details.

  • Purchase History: Details of your past purchases and order history.

  • Account Information: Usernames and passwords for registered accounts.

  • Communication Preferences: Your preferences for receiving marketing and promotional materials.

  1. How We Use Your Information: We use the information we collect for the following purposes:

  • Fulfillment of Orders: To process and ship your orders, provide order updates, and handle returns and exchanges.

  • Customer Service: To respond to your inquiries, requests, and feedback.

  • Marketing and Promotions: To send you information about our products, promotions, and events that may be of interest to you, with your consent.

  • Account Management: To manage your account and track your order history.

  • Legal Compliance: To comply with legal obligations and regulations.

  1. Information Sharing: We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers and business partners who assist us in providing services to you. These may include payment processors, shipping companies, and marketing agencies who will never contact you.

  2. Data Security: We take data security seriously and have implemented measures to protect your personal information. These measures include encryption, secure socket layer technology (SSL), and access controls. However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

  3. Your Privacy Choices: You have the right to:

  • Access your personal information.

  • Correct inaccuracies in your personal information.

  • Withdraw consent for marketing communications.

  • Request the deletion of your personal information.

  • Opt-out of cookies and tracking technologies.

  1. Cookies and Tracking: We may use cookies and tracking technologies to improve our website's functionality and provide a better user experience. You can manage your cookie preferences through your web browser settings.

  2. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect or maintain information from children under the age of 13.

  3. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website, and the revised effective date will be mentioned at the top.

  4. Contact Us: If you have any questions, concerns, or requests regarding your personal information and this Privacy Policy, please contact us at contact@hausofharleen.com.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. Thank you for choosing Haus of Harleen, and trust that we will protect your privacy and personal information.

Privacy Policy

Returns/ Exchanges

Commission Terms of Service

Thank you for your interest in commissioning a bespoke design from Harleen Middleton. Please carefully review the following terms before submitting your commission request.

1. Commission Process: 1.1 To initiate the commission process, fill out the provided commission form in its entirety. 1.2 Upon receipt of your commission request, Harleen Middleton will review the details and contact you within 14 business days to discuss further details and confirm feasibility. 1.3 Once the commission details are finalized, Harleen Middleton will provide you with a cost estimate and timeline for the project.

 

2. Payment: 2.1 A non-refundable designer fee of $250 is required to cover the time spent by the designer creating the concept art and quote for the client. 2.2 This designer fee is separate from the deposit mentioned elsewhere in these terms and is payable upon submitting this form 2.3 Once the client receives the invoice, 25% of the total estimated invoice is due within 3 days. 2.4 The remaining balance, excluding the designer fee, must be paid in full prior to the delivery of the commissioned design.

 

3. Design Ownership and Usage: 3.1 Upon full payment, the commissioned design becomes the physical property of the client. 3.2 The design concept, creation process, and any mechanics are proprietary rights of Harleen Middleton. The client cannot submit the final product into any (including but not limited to) contests and competitions. If the client breaks this, Haus of Harleen is within their right to sue for the awarded amount and any preceding damages. 3.3 The client agrees not to reproduce or resell the commissioned design. 3.4 The customer cannot claim this as their own work or creation. If done, Haus of Harleen can take legal action to protect its rights.

 

4. Changes and Revisions: 4.1 Minor adjustments to the commissioned design can be made during the design process. Please note that the estimated price may change due to fluctuations in the cost of goods and the designer's schedule. 4.2 Major design changes requested after the initial concept approval will incur additional fees of no less than $300 and extend the project timeline.

 

5. Delivery: 5.1 The completed commissioned design will be delivered to the client in the agreed-upon format (e.g., digital file, physical garment). 5.2 Shipping costs, if applicable, will be covered by the client and added to the final invoice.

 

6. Cancellation and Refunds: 6.1 Commission slots can be canceled by the client at any time, but the initial deposit and designer fee are non-refundable. Once the creation process begins, if the client cancels there is no refund on that which has been paid are responsible for no less than 50% of the remaining balance. 6.2 There is no guarantee or promise that your request will arrive prior to your “needed by” date. This depends on the demand of the designer at any time during the creation process. 6.3 The designer books out over 8 months in advance and it could take up to 3 years to receive your final product based on complexity and prior obligations of the designer.

 

7. Confidentiality: 7.1 Harleen Middleton agrees to keep all client information and commission details confidential. 7.2 The client agrees not to disclose any proprietary information shared by Harleen Middleton during the commission process or thereafter.

 

8. Governing Law: 8.1 These terms of service shall be governed by and construed in accordance with the laws of New York, without regard to its conflict of law provisions. 8.2 Any disputes arising out of or relating to these terms shall be resolved through arbitration in New York.

By submitting the commission form, you acknowledge that you have read, understood, and agree to abide by these terms of service.

 

For any questions or clarifications regarding these terms, please contact Harleen Middleton at contact@hausofharleen.com.

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